Call Center Recovery Agent

Jacksonville, FL

Job status
Benefits
Paid personal time, Paid holidays, Vision Insurance, Health Insurance
Job description
Come meet our hiring manager in person
Visit us on Wednesday May 9th from 10am to 2pm!
Click Apply Now for location address



Now Hiring Call Center Collections Representatives

We Create Opportunity

ERC is a growing. full service, end-to-end provider for every aspect of the customer lifecycle servicing clients nationwide with over 3,000 employees across 8 locations and 3 divisions.

Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.

Join us and you will too. We’ll provide you with the tools, training and a team who will guide you and help you grow. And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.

Competitive pay with monthly bonus potential
Opportunities to gain valuable professional skills through on-going training
Career growth opportunities
Fun, innovative culture that will challenge you and support your growth
Benefits offered after 60 days to include: Health, Dental, Vision, and IRA options
Paid Holidays after 90 days
Paid Time-Off after 6 months
Paid Training

WHO WE'RE LOOKING FOR:

We Don’t Breed the Weak Let’s keep it real. We haven’t gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.

Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.

Minimum Qualifications:
Effective communication, negotiation, and problem solving skills.
Ability to multi-task in a production driven environment.


WHY THIS POSITION:
We Don’t Believe In Limits
Most of our employees begin as a call center agent – one of the most valued positions in our company. Agents are our front line, speaking to customers on our clients’ behalf. And when they meet their expectations and reach their goals, ERC as a company excels.

Job Responsibilities:

Treat our customers with respect, empathize with their situation, and identify a win-win outcome for both the customer and the clients we service.

Think outside of the box to negotiate the best possible arrangement.

Performance is based on daily call volume/effective resolution compared to assigned monthly goals.
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